Terms and Conditions

Please keep in mind that as services are provided, some personal information may be required. This may include calendar access, birthdays, travel numbers, or credit card information.

1. Membership Info

a. 2 clients per membership; one primary and one secondary.

b. All requests for services must come from the 2 assigned clients. No “extended” persons will be allowed to request services on the clients behalf.

2. Deposits

a. All service options will have a $500 deposit at sign-up.

b. Deposit is fully refundable with 30-day notice of cancellation.

c. Deposit is 50% Refundable with 15-day notice of cancellation.

d. Deposit is nonrefundable with <15-day/no notice of cancellation.

3. Travel

a. > 3-day travel requires 10-day minimum notice. If notice is less than minimum requirement, additional fees may be applied based on availability.

b. 1 to 3-day travel requires 5-day minimum notice. If notice is less than minimum requirement, additional fees may be applied based on availability.

c. Emergency Travel (< 48-hour notice) will be billed at 2x the hourly rate of your plan plus cost of travel and expenses. Any emergency travel exceeding 3 days may incur additional fees for service and availabilty.

4. Hours

a. Max of 10 unused hours will be rolled over monthly under the 40-hour membership options.

b. Max of 15 unused hours will be rolled over monthly under the 80-hour membership options.

c. All hours logged over allotted membership maximum will be billed at 1.25x hourly rate.

5. Payment Terms – All memberships and subscriptions can be downgraded or updated every 3 months. Downgrading will result in forfeiture of all roll over hours (if any).

a. No Fee for Check or Cash Payments.

b. $25 Client Direct Deposit Self Pay

c. 5% Late Payment Fee (applied on the 5th business day of each billing month).

6. Additional Fees

a. Weekend Requests - Our services will generally be closed on weekends. If a weekend request is approved, those hours will be billed at 1.5 the hourly rate of your plan.

b. Emergency Services - Services that are required to be completed in person & immediately will be billed at 1.5 - 1.75 the hourly rate of your plan depending on the circumstance.

By utilizing one of our service options, we are dedicated to keeping you informed of our time and your money.

With every invoice sent out you can expect to see the following items included:

1. Subscription Holders

a. Subscription Fee

b. Total Hours Worked (for previous month)

c. OT Hours (if applicable)

d. List of Expenses (with receipts attached)

e. Travel Costs (if applicable)

f. Notification of Black Out Dates

2. Retainer Holders

a. Retainer Plan (for the upcoming month)

b. Roll over hours (if applicable)

c. OT Hours of Previous Month (if applicable)

d. List of Expenses (with receipts attached)

e. Travel Costs (if applicable)

f. Notification of Black Out Dates